Frequently Asked Questions

What is the delivery cost?

Our prices include free delivery to 1 metro location.

If you’re unsure, send us an email and we can confirm for you.

What are your artwork requirements?

Artwork should be supplied in CMYK format or PMS colours for spot colour jobs.

Files accepted are:

  • Ai & EPS Illustrator (fonts to be converted to outlines)
  • PDF (single page setup to scale/print)

Files we don’t accept are:

  • Powerpoint, Word and most JPEGs

If you have any queries regarding your artwork send us the file or give us a call.

Can you create the artwork from scratch?

The creation of artwork is charged at $55.00 per hour plus GST. Minimum charge $55.00 plus GST.
Proof for a simple text layout is offered free of charge plus one subsequent change. Any change thereafter will incur a $25 +GST fee per change.
All orders over $1,000 will not incur a cost for artwork.

The sizes specified in our catalogue are our most economical sizes based on a single cut/common bleed artwork. Uncommon bleed may require shrinking the design by 2-3%.

What’s the deal with the lowest price guarantee?

Our guarantee is a genuine guarantee, if you find any company cheaper than us we will guarantee to beat it. We are very confident that our pricing will beat all others, as we are the manufacturer.

Our guarantee is based on Australian made products only, we do not import our finished products.

How do I place an Order?

  1. Send us an email sales@toropromotional.com.au
  2. Include a PO with your artwork

or

  1. State the following:
  2. Product
  3. Size
  4. Quantity
  5. Attach your artwork, complete or incomplete with any artwork instructions.

Remember we offer a FREE artwork service for all orders over $1000.00

Before we commence any work, we will email you an artwork and order confirmation for you to sign off on. We will respond to you usually within the hour during our standard trading hours.

Any queries for larger quantities or custom shapes etc… just email or call us on 0477 326 083