Toro Promotional Terms & Conditions

Pricing:

Prices include the Film and Set-up costs, but do not include GST. We have included the film and setup cost in our pricing to simplify the quoting process for distributors and because of the wide variety of printing methods used in the manufacture of our products, web offset, offset, screen printing and digital.

Artwork Specifications:

We do not check colour, trapping or layout unless specified by the client. When alterations are requested the changes will be confirmed by the customer and charges may apply. We prefer to receive a digital proof with artwork supplied.
The sizes specified in our catalogue are our most economical sizes based on a single cut/common bleed artwork. Uncommon bleed may require shrinking the design by 2-3%.

Colour:

Art should be supplied in either CMYK format or with the PMS colours specified for spot jobs. RGB is not acceptable and must be converted to CMYK. If a file is supplied in RGB a colour match will be done as converting them will alter them. Products stated as suitable for outdoor use have a life of 3-12 months.

Fonts:

If using Illustrator, fonts should be converted to outline or curves, otherwise all fonts should be supplied on disk. File Formats: Editable versions of all files should be supplied, linked and placed images should be provided. Photoshop TIFF or EPS files should be a minimum of 300dpi. Artwork can be emailed to sales@toropromotional.com.au if the file is under 20mb. If the file is greater than 20mb you can supply the file using an online file service like dropbox. Print ready pdf’s are also acceptable.

Software:

Illustrator CC, Photoshop CC, Indesign CC.

IMPORTANT TIPS: We will supply a pdf for approval prior to printing. Digital proofs are available at a cost of $20 for A4 and $40 for large sizes. All art with bleed must have the image extend at least 3mm beyond the trim marks.

Forme Cutting:

A Variety of cutting formes are available, but where a special shape is required a forme cost will apply. Indicative forme costs are listed below, but prices may vary depending upon the complexity of the forme. Magnets – $280 + GST Seedbooks – $280 + GST

Delivery:

*All prices include delivery to one metro address in Melbourne, Sydney, Adelaide, Brisbane, Canberra or Perth. Multiple delivery addresses will incur an additional freight charge.

Samples:

Reasonable quantities of product samples will be supplied free. Pre production samples are available for a fee of $50ex GST for Square Corners, and $75ex GST for Shaped Magnets.

Payment Terms:

The first 3 orders are COD. Accounts will be established on receipt and approval of a credit application form. Payments for account customers are due in full on or before the 30th of the month following the invoice. Invoices outstanding over 60 days will be classified as overdue, payments and subsequent orders will require settlement of the outstanding account before shipment or COD payment. We accept Visa and Mastercard (with no fees applied) for payment of current accounts. Toro has a credit limit of $5,000.

Purchase Orders:

Signed purchase orders are required before production will commence. Purchase orders should be on company letterhead and should specify the quantity, description of the goods, delivery date and address and any special colours.

Lead Time:

The normal lead time for catalogued products is 2-3 working days from receipt of artwork approval. For larger orders or where special processes are required the lead time will be by agreement.

Overs and unders:

We aim to produce the exact order quantity but reserve the right to overship or undership by 5%.

Copyright:

The purchaser agrees to accept any liability resulting from actions or demands brought against the supplier for copyright infringement for all orders printed to the customer’s specifications.

Reprints:

Artwork is held for 12 months from the last print order. After the 12 month period customers must resubmit artwork when placing reprint orders. Set up charges will not apply for exact reprint orders, placed 12 months of the last print.

Claims:

Any complaint must be made in writing with 10 days of receipt of the goods. Returned goods will not be accepted without a (RGA) Returned Goods Authority.

Liability:

The manufacturer shall not be liable for any direct or consequential loss, or for the loss to a customer arising from third party claims occasioned by errors in carrying out the work, or by delay in delivery. No warranty shall be given, or responsibility accepted, by the manufacturer to ensure that the goods produced comply with the requirements of any legislation relating to the marking and/or packaging of goods. Compliance with the requirements of any such legislation shall be the sole responsibility of the customer.

Invoicing:

No invoices are sent with the goods, unless specifically requested by the customer and all shipments are in unmarked cartons. *All designs in this website are for illustrative purposes only.